DELETE YOUR INSTAGIFT ACCOUNT AND DATA

This page is for people who use InstaGift, LLC's website (instagift.com), the InstaGift app for buying, sending and spending gift cards, or the Instagift Merchant Scanner app that businesses use to redeem them. It explains how to delete your account, what is deleted, and what we keep.

How to Delete Your Account

From the InstaGift app:

  1. Open the menu and tap Account.
  2. Tap Delete account.
  3. Read what will happen, type the confirmation and tap Delete.

Your account is closed the moment you confirm, and you are signed out everywhere. Nothing stops the deletion: you can delete your account even if it still holds gift cards (see below).

By email:

  1. Email support@instagift.com from the email address on your account.
  2. Put "Delete my account" in the subject line.
  3. We confirm the request from that address and close the account, usually within five business days.

Email is the way to delete an account you use on instagift.com or in the Instagift Merchant Scanner. Staff accounts in the scanner are set up by the business you work for, so the business can also remove you from its staff list. If you want some of your data removed without closing your account, email the same address and say what you want deleted.

What Is Deleted

When your account is closed we remove everything that identifies you:

  • your name, email address, city, state, ZIP code, birth year and gender;
  • your password and every way of signing in: Google and Apple sign-in links, passkeys, two-factor codes and app sessions;
  • saved payment cards, which are also removed from our payment processor;
  • the billing address saved with a payment card;
  • your name and email address on the gifts you sent or received, and on the customer profiles merchants keep for you;
  • any merchant staff role or administrator access the account had.

Your email address is replaced with a placeholder, so the address is free to open a new account later. The app's local copy of your data is removed when you uninstall it.

What We Keep, and for How Long

InstaGift is a marketplace: when you buy a gift card or voucher we pay the business, and those payments are financial records. We keep the following under the closed account's internal number, with your name and contact details removed, for seven years from the date of each transaction, the period our accounting and tax records require:

  • orders, gift cards, vouchers, redemptions and refunds;
  • the payment records our payment processor holds for the charges on those orders;
  • the change history our system wrote before the deletion.

These records are not anonymous to our support desk: we also keep a one-way fingerprint of your old email address (a hash, from which the address cannot be recovered), so if you write in later from the same address support can find the closed account and the gift cards on it. The fingerprint is used for nothing else. Logs that may include your IP address are deleted automatically: application logs after 14 days and web traffic logs after 90 days.

Gift Cards With a Balance

Deleting your account does not cancel your gift cards. Any card with value left on it stays attached to the closed account's records. If you want it back, email support@instagift.com from the address the account used and we will move the card to your new account or send it to you again.

Questions

Email support@instagift.com. Our privacy policy describes what we collect and why.